1.1 “Booking” means the period for which you have paid to stay at the Property.
1.2 “Property” means Bundara Farm, 18 Wire Lane, Berry NSW and all its buildings, fixtures, fittings and equipment.
1.3 “Management” means the owners and managers of the Property.
1.4 “Guests” means the persons who stay overnight in the Property during the Booking.
1.5 “Visitor” means a person a Guest permits to visit the Property during the Booking.
2 ACCEPTANCE AND RESPONSIBILITY
2.1 Payment of the deposit constitutes acceptance of these Terms and Conditions.
3 CHECK IN/OUT
3.1 Check-in time is not before 3:00pm on the arrival date and check-out time is not later than 11:00am on departure date.
3.2 Late departure is subject to prior arrangement and availability, and extra charges will apply.
3.3 Prior to your stay, you will be provided with a digital door key, to be used to access the property during your stay. The code is only to be shared with the guests accommodating the property during your stay.
4.1 A 50% deposit is required to secure your booking. A month prior to your stay, the remaining 50%, plus a security deposit of two nights’ rent (or the amount specified by Management) are required.
4.2 Payment can be made via direct deposit or credit/debit card. For VISA or MasterCard payments, a 2% surcharge applies and for AMEX, a 4% surcharge applies to cover associated fees.
5 CANCELLATION OR VARIATION
5.1 If you need to vary or cancel your Booking for any reason, including but not limited to misadventure, bereavement, change of mind, quarantine, government restrictions or state border closures affecting your ability to travel, please contact us immediately.
5.2 Any monies paid will be refunded up until the time of your stay, provided the property can be re-let for the same dates at the same rate.
5.3 We have a minimum policy of two nights during the week (Mon-Thurs nights) and three nights at weekends, four nights at Easter and seven nights during summer school holidays. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6 SECURITY BOND
6.1 A bond payment is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 14 working days of your departure.
6.2 Any damage, loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
7.1 If the Property becomes unavailable for your occupancy for any reason, including but not limited to fire, storm, damage, postcode 2535 in lockdown, then Management will inform you immediately and any moneys paid will be refunded in full.
8 PARTIES AND FUNCTIONS
8.1 Parties and functions where additional guests come to the property are strictly prohibited.
8.2 All outside noise is to be significantly reduced by 7:00pm and to cease completely by 10:00pm.
9 LINEN AND TOWELS
9.1 Linen, towels, pillows and bedding must be left where supplied in the bedrooms or bathroom on departure. Linen is not to be removed from the property.
9.2 Beach towels are not supplied, and if required, need to be brought to the property by the Guest.
10.1 Pets are allowed at the property only with prior approval from Management.
10.2 Pet owners are responsible for cleaning up after their pets both within and outside the property.
10.3 Pets are not allowed on furniture at any time, or in bedrooms. Any evidence of pets on furniture may incur extra cleaning fees.
10.4 Pets must not be left unattended inside the dwellings or on the property at any time.
11 GUEST RESPONSIBILITIES
11.1 Guests are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. You must notify us of damage, loss or breakages immediately. Management may recover from you repair or replacement cost (at Management’s discretion).
11.2 Only the guests nominated and agreed in the booking may enter the property and/or stay at the property over night. If any other guests visit or stay at the property without prior written permission, extra charges will apply and the agreement may be terminated without refund. Pitching of tents is strictly prohibited.
11.3 All outside noise is to be significantly reduced by 7:00pm and to cease completely by 10:00pm.
11.4 Disturbance to our neighbours or other guests staying at the property, including excessive noise, is prohibited and will result in termination and eviction without refund of rental rate or bond, and extra charges may be made for security and other expenses.
11.5 Illegal activities (such as, but not limited to, illicit substances and fireworks) are strictly prohibited and will result in termination and eviction without refund.
11.6 Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
11.7 Extra cleaning charges will be incurred for the cleaning of dishes, washing machine, stacking/emptying the dishwasher, emptying the fridge, removal of excessive rubbish, dog droppings, broken glass, cigarette butts, etc.
11.8 Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee, which will be deducted from the security bond.
11.9 All furniture, furnishings and equipment must be left in the position they were in when you arrived, or additional charges will apply.
11.10 All lights, air conditioning, appliances and taps must be switched off. Extra charges for electricity/gas/water will be incurred if this is not done prior to departure.
11.11 The property must be vacated on time and secured. All windows and doors are to be locked.
11.12 Smoking is not permitted in the dwellings. Smoking litter (e.g. cigarette butts) left on the property will incur an additional cleaning charge.
12 SECURITY CAMERAS
12.1 The property has external security cameras which are activated when the property is vacant.
12.2 The security cameras may be activated in the instance where a complaint has been made about noise or any other behaviour affecting the amenity of neighbours or other guests staying at the property.
13 PROBLEMS OR COMPLAINTS
13.1 In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
13.2 Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
13.3 Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
13.4 We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.