10.2 Pet owners are responsible for cleaning up after their pets both within and outside the property.
10.3 Pets are not allowed on furniture at any time, or in bedrooms. Any evidence of pets on furniture may incur extra cleaning fees.
10.4 Pets must not be left unattended inside the dwellings or on the property at any time.
11 GUEST RESPONSIBILITIES
11.1 Guests are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. You must notify us of damage, loss or breakages immediately. Management may recover from you repair or replacement cost (at Management’s discretion).
11.2 Only the guests nominated and agreed in the booking may enter the property and/or stay at the property over night. If any other guests visit or stay at the property without prior written permission, extra charges will apply and the agreement may be terminated without refund. Pitching of tents is strictly prohibited.
11.3 All outside noise is to be significantly reduced by 7:00pm and to cease completely by 10:00pm.
11.4 Disturbance to our neighbours or other guests staying at the property, including excessive noise, is prohibited and will result in termination and eviction without refund of rental rate or bond, and extra charges may be made for security and other expenses.
11.5 Illegal activities (such as, but not limited to, illicit substances and fireworks) are strictly prohibited and will result in termination and eviction without refund.
11.6 Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
11.7 Extra cleaning charges will be incurred for the cleaning of dishes, washing machine, stacking/emptying the dishwasher, emptying the fridge, removal of excessive rubbish, dog droppings, broken glass, cigarette butts, etc.
11.8 Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee, which will be deducted from the security bond.
11.9 All furniture, furnishings and equipment must be left in the position they were in when you arrived, or additional charges will apply.
11.10 All lights, air conditioning, appliances and taps must be switched off. Extra charges for electricity/gas/water will be incurred if this is not done prior to departure.
11.11 The property must be vacated on time and secured. All windows and doors are to be locked.
11.12 Smoking is not permitted in the dwellings. Smoking litter (e.g. cigarette butts) left on the property will incur an additional cleaning charge.
12 SECURITY CAMERAS
12.1 The property has external security cameras which are activated when the property is vacant.
12.2 The security cameras may be activated in the instance where a complaint has been made about noise or any other behaviour affecting the amenity of neighbours or other guests staying at the property.
13 PROBLEMS OR COMPLAINTS
13.1 In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
13.2 Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
13.3 Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
13.4 We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.